Frequently Asked Questions
Your questions, answered.
Everything you need to know about our transparent LED displays, installation, content and support.
Transparent LED film is an ultra-thin digital display designed to be installed directly onto glass. It allows businesses to display videos, promotions, branding and other digital content while maintaining visibility through the storefront.
Unlike a traditional television or opaque LED screen, transparent LED film is designed to integrate with the glass rather than completely block it.
Yes. Transparency is one of the main advantages of the technology.
Horizon offers configurations designed to preserve a high level of visibility through the storefront while displaying illuminated digital content. The exact transparency depends on the selected pixel pitch, display configuration and the content being shown.
Our recommended storefront configuration can provide approximately 92% transparency.
Yes. Horizon offers high-brightness transparent LED configurations designed for installation inside storefront windows, with content visible to customers outside.
Our recommended P6.25 storefront configuration is available at approximately 4,000 nits, making it suitable for many bright commercial environments.
Actual visibility will still depend on factors such as direct sunlight, glass type, storefront orientation, viewing distance and surrounding ambient light. Horizon evaluates these conditions when recommending a system.
Not necessarily.
Glass dimensions, glass condition, surface type, available mounting area, electrical access, mullions and other storefront conditions can affect installation.
Before recommending a system, Horizon reviews storefront photos, measurements and installation conditions to determine whether transparent LED film is appropriate for the space.
Yes.
Horizon systems are designed around the dimensions and layout of each storefront rather than forcing every customer into one standard screen size.
After receiving your storefront measurements and photos, the display configuration can be engineered to determine the appropriate panel layout, pixel pitch, control system, electrical requirements and overall display size.
The best pixel pitch depends on viewing distance, storefront size, desired image detail, transparency and budget.
Horizon’s P6.25 high-brightness transparent LED film is our recommended configuration for many storefront applications because it provides a strong balance between image quality, transparency, brightness and cost.
Finer-pitch and larger-pitch configurations may also be available when a project requires greater close-range detail, increased transparency, a larger display or a different budget.
Horizon recommends the configuration based on the actual storefront rather than assuming one pixel pitch is best for every project.
Transparent LED displays can be managed through a digital control system that allows compatible images, videos and promotional content to be updated without physically accessing the display.
Depending on the selected system, content can be uploaded through compatible software, with remote access available where supported.
Horizon confirms the appropriate controller and software setup for each installation.
Customers who prefer ongoing assistance can also use Horizon’s content and display-management services.
Yes. Horizon offers complimentary storefront concept visualizations that allow you to see how transparent LED technology could look on your own windows before making a commitment.
Simply provide a photo of your storefront and some information about your business. Horizon will prepare a customized visualization showing a potential display application.
These concepts are illustrative, with final display dimensions, configurations and installation requirements confirmed after Horizon evaluates the conditions of your storefront.
There is no cost or obligation to request a storefront concept.
Every storefront is different, so pricing reflects the dimensions of your windows, the display configuration and the installation involved.
The final cost depends on factors including:
- display dimensions
- pixel pitch
- brightness
- control hardware
- electrical requirements
- installation conditions
- shipping and logistics
- additional services or content management
Horizon first reviews the storefront and desired application, then prepares a customized system recommendation and quotation.
This approach ensures customers are paying for a display designed for their actual storefront rather than a generic package.
Horizon’s primary transparent LED film platform is backed by a manufacturer warranty of up to five years, subject to the specific product and project terms.
Horizon also provides project coordination, technical support and assistance with installation and troubleshooting.
Because every project can use a different configuration, the exact warranty coverage, included components and service terms are confirmed in the customer’s proposal before purchase.
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